Frequently asked questions

Got questions? We've got answers! 🎉 Here you'll find everything you need to know about Fulala Plus— from our story and values, to shipping, returns, tracking, and more.

Can't find what you're looking for? Just drop us a message — we're always here to help! 😊❤️
🔍 #1 Track My Order

Track your order anytime on our website! 🚀

Just visit 👉Track Order Page and enter your order number and email address.

If you run into any issues, just message us or email shop.fulalaplus@outlook.com — we're happy to help! 😊
💃 #2 What is Fulala Plus?

Fulala Plus

Fulala Plus is a plus-size wellness brand that celebrates joyful movement! 🌀
We believe every body deserves to move with confidence — no limits, no judgment.

Our Founder, Cindy started Fulala Plus as a plus-size woman who was tired of being left out by the fitness world. She discovered the magic of a soft weighted hoop — one that actually stays up, challenges your core, melts belly fat, and makes you laugh out loud! 😂
She knew she had to share this joy with others, and that's how Fulala Plus was born.

Our mission? To help you find your happy swing — at your own pace, on your own terms. 🌈

Learn more about our journey 👉 Our Story ❤️
📬 #3 What is your contact info?

We're super easy to reach! ✨

Here's how you can find the Fulala Plus team:

Got questions? Just drop us a message — we'll get back to you within 24 hours! 💖
🌀 #4 What is the Fulala Plus soft hoop made of? 🏗️

Our soft hoop is made with high-density poly foam and a plush fabric exterior, with a flexible but firm inner core. It's durable, comfortable, and designed for long-lasting use! 🌀

Color options: Yellow, Pink, Purple

Max waist size: 47" (120 cm)

Max weight capacity: 330 lbs (150 kg)

Net weight: 1.5 kg (3.3 lbs) — slightly heavy for better core engagement! 💪

Ready to find your perfect hoop?👉Shop Now🛒
🌀 #5 Is the Fulala Plus soft hoop suitable for me? 

Absolutely! Fulala Plus was created specifically for plus-size bodies — because we believe every body deserves to move with confidence! 💖

Here's what fits:

  • 📏 Waist size: Up to 47" (120 cm)
  • ⚖️ Weight capacity: Up to 330 lbs (150 kg)

Why it works for you:

  • ✅ Designed for comfort — thick foam padding protects your waist from bruising or pinching
  • ✅ Stays up — no more hoops that fall down after two seconds!
  • ✅ Slightly heavy — challenges your core for real results
  • ✅ Quiet & smooth — spin anytime, anywhere

Fulala Plus is made for you — at your own pace, on your own terms. No limits, no judgment. Just joyful movement! 🎉

Ready to find your happy swing? 👉 Shop Now 💜💗💛
🌀 #6 Can I use it for more than just waist spinning? 🧘

Yes! It's actually a multifunctional yoga circle — not just a waist hoop! 🌀

Here's the thing: We know that stepping into a yoga class can feel intimidating, especially when you're plus-size. 😔 Too many people feel judged, laughed at, or like they don't "look like" a yogi. That's not okay with us.

That's why our soft hoop doubles as a yoga circle — so you can practice at home or take it to your yoga studio, anytime you like.

On your own terms. With zero judgment. 🙏

Why it works for yoga:

  • ✅ Weighs 1.5 kg (3.3 lbs) — just enough resistance for gentle stretching
  • ✅ Soft, padded exterior — comfortable against your body
  • ✅ Foldable & portable — practice anywhere, anytime

Ready to move your way? 👉 Shop Now 💜💗💛
💳 #7 What payment methods do you accept? 

We accept major credit cards including Visa, Mastercard, and American Express.

We also accept Apply Pay, Google Pay, Shop Pay and UnionPay for your convenience! All payments are processed securely and your financial information is always protected. 🔒
🌍 #8 What is the Shipping Policy?

🚚 Shipping policy

We ship worldwide! 🌍 We now offer free standard shipping to the whole world! 🎉🆓

  • Processing time: 1-3 business days
  • Shipping time: 5-15 business days depending on your location
  • Tracking: You'll receive a tracking number via email once shipped!

Full policy on our website. 📖 Check it out for the full scoop. 💕 👉 Click here
🚚 #9 How much does shipping cost?

🌍 Free Standard Shipping Worldwide!

We currently offer FREE standard shipping to every country! 🎉 No hidden fees from us — what you see is what you pay! 💖

📍 How do I see the final shipping cost?

Simply enter your full shipping address during checkout — your final shipping cost will be displayed before you place your order. 🛒

🗺️ Does my country/region qualify for shipping?

We ship to most countries worldwide! 🌏 If we cannot ship to your location, we'll let you know during checkout. In the rare event we can't fulfill your order, we'll cancel and issue a full refund for the product amount.

🏔️ Remote Area Surcharge?

In rare cases, international carriers may classify certain addresses as "remote areas" and charge an additional fee. This fee is not collected by us — the carrier will contact you directly for payment.

We've got your back! 💖 

If you're charged a remote area surcharge, simply contact us with proof of payment and we'll issue the amount as Store Credit for your next purchase! 🎁

📂 Full shipping policy

Check out our full shipping policy for processing time, tracking, customs, and more! 👉 Click Here ❤️
📝 #10 Can I cancel or change my order after placing it? ✏️

We'll do our best to accommodate your request! 🚀

  • Cancel your order? — Please email us at shop.fulalaplus@outlook.com within 1 hour of placing your order. Orders are sent to the carrier for processing shortly after placement. ⏰
  • Change your order? (e.g. shipping address, color) — Just email us at shop.fulalaplus@outlook.com within 12 hours of placing your order. We'll do our best to update it as long as it hasn't been packed or handed over to the carrier yet. 😊

Once your order has been handed over to the shipping carrier, we're unable to make any changes — but we'll guide you through the return process once you receive it! ❤️
📋 #11 What is the Return & Refund Policy?

🏠 30-Day Returns

We have a 30-day return policy from the day your package arrives at your door! 🏠

✅To be eligible:

Items must be unworn, unused, with original tags and packaging, and don't forget to include your order number 📋

🔄Refund processing:

Once we receive and inspect your return, we'll issue a refund to your original payment method within 5-7 business days. 💰

📂Full policy

Full policy on our website. 📖 Check it out for the full scoop. 💕 👉 Click here

📌 To start a return, please see FAQ #7 below. 😊
🤔 #12 How do I start a return?

Just email us at shop.fulalaplus@outlook.com with your order number — and let us know the reason for your return. 😊

We'll check the details and get back to you with the next steps within 24 hours! ❤️
🤔 #13 Can I return an item if I just change my mind? 

Yes! If you change your mind within 30 days, you're welcome to return your item for a refund or exchange — as long as it's unused, unworn, and still in its original packaging with all tags attached.

Return shipping is at your own cost, and we recommend using a trackable shipping method. Once we receive and inspect your return, we’ll process your refund or send out a replacement. 😊

Please contact us first at shop.fulalaplus@outlook.com for the correct return address. Do not send items back to the address on the original package.

📌 For more details:

  • Check out our FAQ #6 (📦 What is the Return & Refund Policy?)
  • View our Full Return & Refund Policy 👉 Click Here ❤️
🤔 #14 What if I want to return only one item from my order? 📦

No problem! You can return individual items from a multi-item order — you don't have to return everything!

The process is exactly the same as FAQ #8 above — just let us know which item you'd like to return when you email us! 😊

As long as the item is unused, unworn, and in its original packaging with all tags attached. Return shipping is at your own cost.

Just email us at shop.fulalaplus@outlook.com and we'll guide you through it! ❤️
🤔 #15 What if my order has multiple items? 

Orders with multiple products may be shipped from different warehouses in separate packages with different tracking numbers.

Important: Return requests are handled per item. Each product may need to be returned to a different warehouse — so please wait for our instructions on the correct return address for each item!

⚠️ Please do not combine items from different shipments into a single return package unless we tell you to — our sorting system can't process mixed returns!

📌 For returning only one item from your order, please see FAQ #8. 😊
🤔 #16 What if I've opened or used the item? 📦

Unfortunately, we can't accept returns for items that have been opened, used, or are missing their original packaging or tags. This is to ensure every customer receives a brand-new, hygienic product. 😊

If you're unsure, feel free to ask us before opening — we're happy to help! ❤️
😟 #17 What if my package is delayed or damaged? 

We're so sorry if your item arrives less than perfect! 😔
Please don't worry — we're here to make it right! 💖

Delayed? If your package hasn't arrived within 10 business days after the estimated delivery date, please contact us and we'll look into it for you.

Damaged? Contact us within 7 days of receiving your package at shop.fulalaplus@outlook.com with:

  • Your order number
  • A clear photo or video of the damage
  • A brief description of the issue

We'll get back to you within 1-2 business days with a solution — either a free replacement or a full refund! (We'll cover return shipping if a return is required.)
😟 #18 What if I received the wrong item or color? 🎨

Oh no! We're so sorry if we got it wrong! 😔 Please don't worry — we'll make it right! 💖

Just email us at shop.fulalaplus@outlook.com with:

  • Your order number
  • A clear photo of the item you received (showing the item or color and any labels/tags)

We'll check this against our shipment records and confirm the mistake. Once verified, we'll arrange a free replacement for you ASAP — and we'll cover the return shipping too! 🚀

We'll get back to you within 24 hours! 😊
😟 #19 What if my package says "Delivered" but I haven't received it? 

We're so sorry to hear that! 😔 Please don't worry — we're here to help you track it down! 🔍

Here's what to do:

  1. Check with your neighbors or front desk — sometimes it's left with someone nearby! 🏠
  2. Look around your property — check porches, side gates, or any "safe place" the courier might have left it.
  3. Check the courier's delivery proof — some couriers take a photo of where the parcel was left. Check your tracking details for any extra information.
  4. Contact us within 48 hours of the delivery date at shop.fulalaplus@outlook.com with your order number and any details you have.

We'll contact the shipping carrier on your behalf to start an investigation. Please note that if the tracking shows "delivered", the carrier may consider the order complete — but we'll do our best to support you through the process! 💖
💰 #20 How long does it take to get my refund? 

Once we receive your return, our warehouse will inspect the item to make sure it matches our records. ✅

Processing time: Inspection and refund processing typically takes 5-7 business days after we receive your return.

Refund method: The refund will be issued to your original payment method.

💡 Tip: Email us the tracking number when you ship your return — this helps us locate your package and speed up the inspection process! 🚀