🤖 AI Add‑On Service Policy
This policy applies exclusively to our AI Girl Service — a separate $0 add‑on order that is linked to your physical product purchase from Fulala Plus.
📌 This is an independent policy and does not affect your main Return Policy.
✨ About AI Girl Service by Fulala Plus
Our AI Girl Service, provided by Fulala Plus, uses proprietary style templates, movement designs, background elements, and artistic configurations developed by our team (collectively, the "Style Assets") to transform your uploaded photo into an artistic portrait.
Current Collection: Soft Hula Hoop — featuring dynamic, flowing, pose‑based imagery with a gentle hula‑hoop‑inspired motion aesthetic.
Style Assets & Intellectual Property
- Style Assets (including but not limited to pose templates, background compositions, artistic styles, character designs, and visual identity elements) are our exclusive intellectual property.
- When you upload your photo and select a style, we combine your photo with our Style Assets to generate your final AI portrait.
- The final generated AI portrait is our intellectual property, and you receive a personal, non-exclusive, non-transferable license to use it for your own personal purposes.
- Your uploaded original photo remains your property, but you grant us a limited license to use it solely for the purpose of generating your AI portrait using our Style Assets.
- You do not acquire any ownership rights over the Style Assets, the template designs, the visual identity, or the underlying artistic style, even when combined with your uploaded photo.
Future Collections: We may introduce additional style collections from time to time. All terms in this policy apply equally to any collection you choose.
⚠️ AI Generation Disclaimer
Our AI Girl Service generates artistic portraits based on your uploaded photo and the selected style collection. Please understand that:
- The final output is an algorithmic interpretation that combines your uploaded photo with the selected style template.
- The actual pose, motion effect, and overall aesthetic may vary slightly from the template preview due to differences in the input photo (e.g., body shape, angle, lighting, clothing, facial structure).
- We do not guarantee that the final portrait will exactly match the template preview, nor that it will meet your personal expectations regarding style, pose, or aesthetic — as each result is uniquely generated based on your specific photo.
The $0 add‑on service includes only one final output. No additional variations, adjustments, or retries are offered for the free service. If you are not satisfied with the result, you may choose to purchase a paid AI portrait service separately (subject to availability and pricing at that time).
✅ 1. ELIGIBILITY — AI ADD‑ON
When you purchase one (1) physical product from Fulala Plus, you receive one (1) AI Girl Service add‑on entitlement at no additional cost.
- Example: Buy 3 products → receive 3 AI add‑on entitlements.
- Each entitlement is linked to a specific physical product and is tracked independently.
- The AI add‑on is placed as a separate order in our system, but it is legally and operationally tied to its corresponding physical product.
📅 2. 30‑DAY ADD‑ON PERIOD
- If you do not activate your AI add‑on (upload your photo) within 30 days of your purchase date, your entitlement expires automatically.
- Expired entitlements cannot be extended, reactivated, or exchanged for cash or store credit.
- After expiry, if you wish to obtain an AI portrait, you must purchase a new physical product to receive a new add‑on entitlement.
The 30-day AI add‑on period is calculated from your purchase date, not from the delivery date of your physical product. This is because the add‑on is a right granted at the time of purchase, not a physical product return right. Your physical product return rights (30 days from delivery) remain unaffected and are governed by our main Return Policy.
📸 3. PHOTO UPLOAD & EXPLICIT CONSENT
To activate your AI add‑on, you must upload your photo(s) through our designated upload page.
You will be required to check a box confirming that you have read and agreed to the AI Service Terms before you can upload your photo(s). No upload will be accepted without this explicit consent.
By checking the box and uploading your photo(s), you explicitly agree to the following:
- Your AI portrait will enter the production queue immediately upon upload.
- You explicitly consent to the AI service commencing.
- Under EU Consumer Rights Directive 2011/83/EU Article 16(m), you waive your 14-day cooling-off right for this digital service from the moment of upload.
- You understand that the AI portrait is a digital service (Digital Content) and, once delivered, is non-refundable.
Under EU Consumer Rights Directive 2011/83/EU Article 16(m), the right of withdrawal (14‑day cooling‑off period) does not apply to digital content once the consumer has given explicit prior consent and the service has begun. By checking the box and uploading your photo(s), you give this explicit prior consent. Your right to withdraw from this digital service ends immediately upon upload.
📸 3A. PHOTO & PROMPT WARRANTY AND INDEMNIFICATION
By uploading your photo(s) and submitting your prompt instructions, you warrant and represent that:
- You are the rightful owner of the photo(s) you upload, or you have obtained all necessary permissions, licenses, or consents from the copyright holder(s) to use the photo(s) for AI portrait generation.
- Your prompt instructions do not contain any content that infringes upon the intellectual property rights, privacy rights, or any other rights of any third party.
- You grant us a limited license to use your uploaded photo(s) solely for the purpose of generating your AI portrait as part of our service.
You agree to fully indemnify, defend, and hold us harmless from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- Any third-party claim that your uploaded photo(s) or prompt instructions infringe upon their rights;
- Any claim that your uploaded photo(s) or prompt instructions violate any applicable law or regulation;
- Any unauthorized use of third-party content in your uploaded photo(s) or prompt instructions.
💚 4. GOODWILL CANCELLATION WINDOW
As a gesture of goodwill, we offer a cancellation window from the time of your photo upload. This window is typically up to 24 hours, but may be adjusted at our discretion depending on production schedules and capacity.
This is a discretionary policy designed to give you peace of mind. We reserve the right to modify, shorten, or withdraw this window at any time without prior notice.
If you cancel within the applicable window and your AI portrait has NOT yet been delivered:
- Option A — Cancel AI only (keep your physical product): We will cancel the AI service. No deduction applies. Your physical product purchase remains unaffected.
- Option B — Cancel AI and return your physical product: We will cancel the AI service AND waive the AI service deduction. You may return your physical product for a refund, subject to the terms of our main Return Policy (including but not limited to return window, product condition, and return shipping costs).
If you cancel after the applicable window has closed:
- ❌ Your AI portrait is considered to be in active production.
- ❌ No further cancellations or photo changes can be accepted.
- ❌ If you return your physical product, the AI service deduction will apply (see Section 7 below).
📸 5. PHOTO CHANGE POLICY
You may change your uploaded photo(s) under the following conditions:
- Within the cancellation window: You may request one (1) free photo change.
- After the window closes: ❌ No photo changes can be accepted as production has commenced.
- After delivery: ❌ No photo changes, revisions, or remakes can be accepted.
How to request a photo change:
You may use either of the following methods:
-
Option 1 — Email (Recommended):
Send your new photo(s) along with your order number to shop.fulalaplus@outlook.com. -
Option 2 — Re-upload via Form:
Re-upload your new photo(s) through the upload form. Important: Add a note in the "Order Notes" section stating: "PHOTO CHANGE — replace my previous upload" so our team knows this is a change request, not a new order.
- Your photo change request is only valid if submitted within the cancellation window of your original photo upload.
- You must include your order number.
- The timeline is calculated from your first upload — changing your photo does NOT reset the clock.
- If you change your photo, delivery will be extended by 1‑2 business days from the date of the new photo submission.
📧 6. AI DELIVERY
Your final AI portrait will be delivered to you via email at the address you provided at checkout.
- We generally begin production immediately upon photo upload to ensure fast turnaround.
- However, we understand that you may have a change of mind. That is why we offer a goodwill cancellation window — please refer to Section 4 above.
- In the event that your AI portrait is delivered within the cancellation window, your cancellation right remains fully protected — you may still cancel within the applicable window.
- However, since the digital service has already been performed and delivered, the standalone market value of the AI service will be deducted from any refund, in accordance with Section 7 of this policy.
- If you cancel and return your physical product, the return will be processed in accordance with our main Return Policy, and return shipping costs are the responsibility of the customer (unless the return is due to our fault, such as a damaged or defective item).
Upon delivery, your AI portrait is considered completely consumed as a digital service. No refunds, revisions, or remakes will be offered after delivery, except in cases of technical defects (see Section 9 below).
💰 7. PHYSICAL PRODUCT RETURNS — AI DEDUCTION RULE
If you return your physical product, the refund amount depends on the status of your AI service at the time you request the return.
🔹 Scenario A: AI NOT yet delivered + cancellation within the window
- You cancel your AI service within the applicable cancellation window of photo upload.
- Your AI portrait has NOT yet been delivered.
- ✅ Result: Physical product refund = full refund (subject to main Return Policy) — NO AI service deduction.
🔹 Scenario B: AI NOT yet delivered + cancellation after the window
- You request a return after the cancellation window has closed.
- Your AI portrait has NOT yet been delivered, but production has commenced.
- ✅ Result: Physical product refund = Refund (if any) after deduction — AI service deduction applies.
🔹 Scenario C: AI already delivered
- Your AI portrait has already been delivered to you via email.
- ✅ Result: Physical product refund = Refund (if any) after deduction — AI service deduction applies.
- The digital service has been fully consumed and is non‑refundable.
- If the AI has been delivered OR the cancellation window has closed, the AI service deduction applies.
- The deduction is only waived if you cancel within the window AND the AI has NOT been delivered.
- After deduction, you will receive whatever balance remains. If the balance is zero or negative, no refund will be issued.
📋 Full Scenario Reference Table
| Situation | Photo Uploaded? | AI Delivered? | Return Requested? | Refund Result | Deduction Applies? |
|---|---|---|---|---|---|
| A | ✅ Yes | ❌ No | ✅ Yes (within cancellation window) | Full refund (subject to main Return Policy) | ❌ No |
| B | ✅ Yes | ❌ No (production started) | ✅ Yes (after window closed, within return window) | Refund (if any) after deduction | ✅ Yes |
| C | ✅ Yes | ✅ Yes | ✅ Yes (within return window) | Refund (if any) after deduction | ✅ Yes |
| D | ✅ Yes | ✅ Yes | ❌ No | N/A (keep product) | — |
🔹 Scenario A is the ONLY situation where a full refund applies without the AI service deduction.
📌 Reference to Our Main Return Policy:
The physical product return window (including the 30-day return period and the EU 14-day cooling-off period) is governed by our main Return & Refund Policy, which can be found here:
🔗 Return & Refund Policy — (please refer to our main policy for full return terms and conditions)
This AI Add‑On Service Policy operates in addition to our main Return Policy. In the event of any conflict between the two policies, this AI Add‑On Service Policy shall prevail with respect to the AI digital service, and our main Return Policy shall prevail with respect to physical product returns.
🔹 7A. SPECIAL CASE: DAMAGED / DEFECTIVE PRODUCT (OUR FAULT)
If your physical product arrives damaged or defective and this is confirmed to be our fault:
- The AI service deduction will NOT apply, even if your AI portrait has already been delivered.
- You may keep the AI portrait and continue to use it — we will not revoke, reclaim, or charge you for it.
- Since the physical product is returned and refunded, we will NOT use your photos or AI portrait for our own marketing, advertising, or promotional purposes without your explicit prior consent.
- If you would like us to feature your AI portrait, you may contact us and voluntarily grant us permission. We will only use it after receiving your separate written consent.
- Your physical product return will be processed according to our main Return Policy — you will receive a full refund or a free replacement (as per your preference and our standard damaged-item procedure).
📦 8. MULTIPLE PRODUCT RETURNS
Each physical product has its own independent AI entitlement. When you return products:
- Each product is assessed individually based on the status of its linked AI service.
- Returning one product does not affect the AI entitlement or refund status of other products in the same order.
You purchase 3 products and activate AI for all 3. You then return 1 product (with AI already delivered).
- ✅ Returned product: Refund (if any) after deduction (AI service deduction applies).
- ✅ Other 2 products: Remain valid — AI service retained, no refund issued.
🛠️ 9. TECHNICAL DEFECTS — FREE REMAKE
We take pride in our AI portraits and want you to love your result! However, if your delivered AI portrait contains a clear technical defect, we will provide a free remake.
What qualifies as a technical defect?
- ❌ Severely distorted face or facial features
- ❌ Missing limbs or body parts
- ❌ Obvious rendering errors (e.g., double eyes, merged faces)
- ❌ Blank or corrupted image file
What does NOT qualify as a technical defect?
- 😕 Artistic style preference (e.g., "I don't like the color palette")
- 😕 Likeness preference (e.g., "It doesn't look like me")
- 😕 Background or composition preference
- 📸 Poor photo quality (blurry, dark, low‑resolution) — we recommend using a clear, well‑lit photo.
Contact us at shop.fulalaplus@outlook.com within 7 days of delivery with:
- Your order number
- A clear photo of the defect (screenshot of the delivered portrait)
- A brief description of the issue
💳 10. REFUND PROCESSING
When a physical product return is approved and a deduction applies:
- We process the refund manually through your original payment method.
- The refund will reflect the deduction as described in Section 7 above.
- You will receive an email confirmation of the refund amount.
Our team will manually adjust the refund amount in the Shopify admin to reflect the correct deduction. The refund reason will be noted as: "Deduction of delivered custom digital AI asset value per AI Add‑On Service Policy."
- Refunds are processed within 5‑7 business days after we receive and inspect your returned physical product.
- Please allow additional time for your bank or credit card company to post the refund.
⚖️ 11. DISCLAIMER & POLICY RELATIONSHIP
This AI Add‑On Service Policy is separate from and does not replace, modify, or override our main Return Policy. The main Return Policy governs physical product returns, while this policy governs the AI digital service add‑on. In the event of any conflict, the terms of this AI Add‑On Service Policy shall prevail with respect to the AI service.
We reserve the right to update, modify, or change this policy at any time. Any changes will be posted on this page. The policy in effect at the time of your purchase shall apply to your order.
❓ 12. FREQUENTLY ASKED QUESTIONS
Yes! We offer a Goodwill Cancellation Window (typically up to 24 hours) from the time you upload your photo. If you cancel within this window and your AI portrait has NOT yet been delivered, we will cancel the service with no deduction applied.
If your AI portrait has already been delivered, the service is considered fully consumed and non-refundable — but your physical product return will be processed with the AI service deduction applied.
AI-generated portraits are algorithmic interpretations and may not perfectly match your expectations. Dissatisfaction with style, likeness, pose, or aesthetic does NOT qualify for a refund, remake, or redo.
The only exception is a clear technical defect (e.g., distorted face, missing limbs, obvious rendering errors). Please refer to Section 9 for details.
Yes, you can still return your physical product. However, since the AI service has already been performed and delivered, the standalone market value of the AI service will be deducted from your refund.
The actual refund amount will depend on the final price you paid for the physical product after any discounts. After deduction, you will receive whatever balance remains — if the balance is zero or negative, no refund will be issued.
If your product arrives damaged or defective and this is confirmed to be our fault:
- The AI service deduction will NOT apply, even if your AI portrait has already been delivered.
- You may keep the AI portrait — we will not revoke it or charge you for it.
- You will receive a full refund or a free replacement according to our main Return Policy.
Yes, you may request one (1) free photo change within the cancellation window of your original upload. To request a change, email us at shop.fulalaplus@outlook.com with your new photo and order number.
After the window closes or after delivery, no photo changes can be accepted.
Return shipping costs are generally the responsibility of the customer, unless the return is due to our fault (e.g., damaged or defective product).
Please refer to our main Return Policy for full details on return shipping arrangements and costs.
If your AI portrait has already been delivered, you may keep it and continue to use it for personal purposes. We do not revoke, reclaim, or ask you to delete it.
If the return is due to a damaged product (our fault), you keep the AI with no deduction. If the return is for any other reason, the AI service deduction applies to your refund, but you still keep the portrait.
You receive a personal, non-exclusive, non-transferable license to use the AI portrait for your own personal purposes (including sharing on social media).
You may NOT sell, license, or commercially exploit the AI portrait without our prior written consent. The AI portrait remains our intellectual property.
Yes, you may request a return before you receive your physical product. However, the return will only be completed after you receive the product and ship it back to us.
If your AI portrait has already been delivered, the AI service deduction will still apply to your refund, as the digital service has already been performed and consumed.
If you prefer not to receive the product at all, we recommend accepting delivery and then returning it — this is usually simpler and avoids potential shipping issues with refusal.
The final AI portrait generated by our team is our intellectual property. We retain all ownership and copyright to the image.
When we deliver your AI portrait, we grant you a personal, non-exclusive, non-transferable license to use it for your own personal purposes. You do not acquire any ownership rights over the image.
If your delivered AI portrait contains a clear technical defect (e.g., distorted face, missing limbs, obvious rendering errors), we will provide a free remake. Please contact us within 7 days of delivery with your order number and a screenshot of the defect.
A free remake is offered only once per AI entitlement. If the remake still contains a technical defect, we will issue a full refund of your physical product (without the AI deduction) as a final resolution.
📬 13. CONTACT US
If you have any questions about this policy, your AI service, or your order, please don't hesitate to reach out — we're here to help! 💬
📌 Ways to reach us:
📧 Email: shop.fulalaplus@outlook.com
We'll get back to you within 1‑2 business days.
💬 Website Inbox: Click the chat icon on our website to message us directly — We'll get back to you as soon as possible!
💬 Facebook Messenger: Message us on Facebook
The fastest way to chat with us! 🚀
We're always happy to help and will get back to you as soon as possible.
Thank you for your support! 💙